Send us a message
Use the form below for customer care, order questions, returns, product sizing, or general inquiries.
Customer Care
For order support, shipping updates, returns, sizing, or product questions, our team is here to help.
Please include your order number when contacting us about an existing purchase.
We aim to reply within 1-2 business days.
Shipping & Delivery
Orders are processed within 1-3 business days and shipped within the United States.
For delivery times, rates, and return details, visit our Shipping & Delivery page.
Returns
Items may be returned within 30 days of delivery if they are unworn, unwashed, and in their original condition with all tags attached.
Brand & Product Questions
For questions about fabric, fit, garment care, or upcoming releases, send us a note and we will guide you as clearly as possible.
FAQs
How can I contact SÖMNAD?
You can contact us through the form on this page or by email at service@somnadlab.com.
When will I receive a reply?
We aim to reply within 1-2 business days. Response times may be slightly longer during launches, holidays, or high-volume periods.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. If you have not received tracking after the processing window, contact us with your order number.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or shipped.
Where does SÖMNAD ship?
We currently ship within the United States. Orders are processed within 1-3 business days, and standard delivery is estimated at 5-8 business days after shipment.
How do returns work?
Items may be returned within 30 days of delivery if they are unworn, unwashed, and in their original condition with all tags attached. Return shipping is covered by the customer unless the item received is incorrect, damaged, or approved for a return due to a service issue.
What should I do if my item is damaged or incorrect?
Please contact us within 7 days of delivery at service@somnadlab.com. Include your order number and photos of the issue so our team can help resolve it quickly.