Shipping Policy

At SÖMNAD, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed and shipped Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Shipping Rates & Delivery

We currently ship within the United States only.

Standard Shipping: $4.99

Estimated delivery time after shipment:

5–8 business days

Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for the tracking information to become available after receiving the email.

If you do not receive your tracking email, please contact us at:

service@somnadlab.com

Shipping Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by:

• Severe weather conditions
• Carrier service interruptions
• Customs inspections (if applicable)
• Public holidays
• Other circumstances beyond our reasonable control

If your order has not arrived within 15 business days after shipment, please contact us at service@somnadlab.com, and we will be happy to assist you.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

• Check around your delivery location.
• Ask family members, neighbors, or your building management if they accepted the package.
• Contact the shipping carrier for additional delivery details.

If you are still unable to locate your package, please contact us within 7 days of the delivery date at:

service@somnadlab.com

We will do our best to assist you in resolving the issue.

Incorrect Shipping Address

Please make sure your shipping address is accurate before placing your order.

SÖMNAD is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update your information before your order is shipped.